Frequently asked questions
Can I sign a data processing agreement (DPA) with Filestage?
Yes, this is a key part of setting up your contract. We’ll draft your DPA in accordance with Art. 28 GDPR to make sure everything meets the latest guidelines.
Can the Filestage team help with security audits?
Absolutely! We’ve helped thousands of teams implement Filestage across a broad range of industries, from marketing to pharmaceuticals. Our team can help with all your internal approvals, including compliance, security, and IT guidelines.
Where can I find Filestage’s privacy policy?
Are my files backed up regularly?
Yes, your files are backed up regularly on our ISO 27017 certified servers. So your team can rest assured that files, versions, and feedback are safe – even after projects have been archived.
How and where is my data stored?
All personal data is encrypted and stored on our servers in Frankfurt, Germany. This includes names of reviewers, email addresses, and comments. For optimal performance, uploaded media files are temporarily delivered in encrypted form via a CDN worldwide.