For every project that you or your company finishes for your client, there’s one important question hanging in the air – are they really satisfied with our work and will they come back to us in the future?
And even though there’s a lot you can tell by the way you’ve been collaborating throughout the project, there’s always something that’s left unsaid by the end of it. To get a full look into how your client was satisfied with every step of the project, and to improve your work for the future, you need a set of great feedback questions as a closing to your project.
Here’s a short look into different types of questions you can ask your clients and the benefits that they’ll have for your team’s success.
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Five stars-based rating system questions
You can open your feedback session with some scale-based questions. The stars-based rating system is simple and quick to answer and gives your team a good initial understanding of the client’s satisfaction levels.
Here are the top five opening questions:
- How satisfied are you with the outcome of the project?
- How satisfied are you with meeting the project’s initial goals and objectives?
- How would you rate the effectiveness of our communication throughout the project?
- How satisfied are you with the quality and completeness of the project deliverables?
- How satisfied are you with the way we handled issues or challenges that arose during the project?
And to get an easy average, simply ask respondents to rate their satisfaction on a scale from one to five.
10 in-depth feedback questions
Once you get an initial understanding of how your client feels about important aspects of the project, it’s time to dive a little deeper. You can either ask these questions as a part of a closing meeting or gather answers in written form.
Whatever you choose to do, remember that you need to keep the feedback process as simple and intuitive as possible for the client. Otherwise they may avoid it next time! But, make sure you ask enough questions to grasp their overall satisfaction with the project.
Here are the 10 simple questions you can ask your clients at the end of your project:
- Timeliness: Were project milestones and deadlines met in a timely manner?
- Budget: Did the project stay within the agreed-upon budget?
- Scope changes: Were there any scope changes during the project? If so, were they handled effectively?
- Collaboration: How would you describe our collaboration and teamwork during the project?
- Feedback incorporation: Do you think we incorporated your suggestions and feedback into the project development process effectively?
- Client involvement: How involved did you feel in the decision-making and project management processes? Or in other words, did our team listen to your suggestions and incorporate them adequately?
- User training and support: Did you get adequate training and support for project-related systems or processes?
- Future engagement: Would you consider working with us on future projects?
- Recommendation: Would you recommend our services to others? Why or why not?
- Additional comments: Is there any other feedback, positive or negative, that you would like to share about the project delivery?
Implement client feedback tools
Though collecting feedback from your clients can help you get a better understanding of their needs and build a more successful team, many companies are still hesitant to incorporate this into their practice.
By implementing a client feedback tool, you’ll create a straightforward feedback process, and have a good understanding of how your client feels about every project deliverable.
With a feedback tool like Filestage, you can even gather all your stakeholders in one platform and discuss every asset that gets created as a part of the project. The tool also allows you to create interim updates based on your client’s feedback for the best possible outcome.
A good client feedback process will help you improve your overall rating among customers, have better performance, and attract new clients. Hopefully, these 15 simple questions give you a nice little push towards implementing your own client feedback process.
If you’d like to see how feedback tools can have a powerful impact on your client feedback process, make sure to try Filestage for free→